Security Manager, Downtown
ESSENTIAL DUTIES
Accomplish security department objectives by supervising staff and organizing and monitoring work processes downtown.
Responsibilities will include the following, but are not limited to:
Departmental Oversight – 40%
- Support day-to-day operations
- Assist shift supervisors by providing training material, procedural and workflow support daily
- Maintain working knowledge of current policies, procedures, guidelines, processes, and systems to ensure the safety and security of museum facilities, the collection, staff, and visitors
- Supervise overall security operations during shifts, including conducting pre-shift meetings, leading de-briefs, overseeing the implementation of daily staff schedule, and responding to staff and visitor inquiries and requests for assistance
- Ensure staff is informed of new policies, procedures, guidelines, and processes
- In partnership with supervisor, create and implement procedures, guidelines, programs, and security standards
- Participate in and lead staff trainings
- Act as the security liaison for on-site special activities by communicating policies and procedures, proactively anticipating issues, and resolving requests, concerns, and complaints appropriately
- Monitor and ensure the operational readiness of cameras, alarm devises, access control systems, locks, and safety-related equipment
- Report problems to supervisor for timely repair
- Provide superior customer service, proactively prevent escalation, and work to de-escalate whenever possible
- Obtain, record, and maintain necessary documentation, records and incident reports in an accurate and timely manner
- Review all incident reports, partnering with departmental managers on follow up actions
- Serve as a role model for department staff in creating a welcoming, inclusive and accessible environment for all
- Conduct duties and functions as a shift supervisor or other emergent needs as needed
- Partner with Visitor Experience on frontline matters and joint team meetings
- Ensure inventories are maintained and supplies ordered
- Respond to Helpdesk items (Lost/Found, School Tour calendar)
- Maintain Security SharePoint pages and other communication hubs
- Ensure completion of daily checklists and follow up with outstanding items
- Update and insure accurate posting of Gallery post-cards and emergency evacuation training for all sites
Staff Supervision – 35%
- Assist department management in selecting and interviewing staff
- Train, mentor, and evaluate the performance of Gallery Security Officers, Event Security Officers, Leads, Dispatchers and Shift Supervisors
- Ensure open communication with department staff
- Provide direct and timely feedback to staff
- Responsible for timecard reconciliation
- Monitor the Security Scheduler inbox
- Ensure compliance with CBA for represented employees
- Mentor direct reports to develop leadership, management, and technical skills appropriate to their responsibilities and professional growth
- Foster a team culture that continuously re-enforces high quality customer service
- Provide guidance for guards to support diverse audiences, maintaining authority while being sensitive to all visitors, including first-time museum goers, non-native English speakers, and visitors of various ages and backgrounds
Safety and Emergency Planning – 20%
- Supervise emergency response including the initial size-up, response, and notification processes
- Assure emergency response protocols and relevant documentation are current, all staff is appropriately trained, and required communications systems are in place
- Participate in regular emergency drills
- Participate in the Safety Committee
- Participate in organization-wide First Aid/CPR/AED training
Other Duties – 5%
- Contribute to an institutional focus of delivering exceptional, welcoming, and inclusive customer service—creating positive, meaningful experiences for all visitors, every time
- Participate in institutional learning opportunities to grow our collective understanding and integration of antiracism, cultural competency, and equity values into SAM’s work
WE ARE LOOKING FOR
Required Qualifications
- High school diploma or equivalent combination of education and experience
- Four years’ experience protective, safety, and/or security work for an organization or a security provider, including two years in a people management capacity overseeing large teams
- Knowledge of security systems and protocols
- Ability to utilize, operate, and monitor a multi-faceted computerized security system, including security cameras, alarm systems, and access control system
- Excellent observation skills, an ability to remain alert and attentive, anticipate potential disruptive behavior, safety, or security threats and take preventative action
- Ability to use independent judgment and discretion to make immediate decisions related to enforcement of regulations by carrying out established policies and procedures for the security and safety of people, the collection, and the facility in a calm, professional, and tactful manner
- Ability to remain calm and clear-headed in stressful situations and help resolve complaints and incidents in a respectful, diplomatic, and consistent manner
- Prepare clear, detailed, and accurate written reports
- Ability to define and evaluate issues or emergencies and provide input for problem resolution
- Understanding of basic WISHA/OSHA requirements and basic First Aid procedures
- Emergency planning and training experience
- Ability to build positive working relationships within as well as outside of organization
- Demonstrated ability to establish and maintain effective relationships with trustees, executives, management, employees, and the public
- Track record in exercising sound, timely judgment
- Proactive and professional verbal and written communication, with an ability to tailor communications according to audience
- Strong management and supervisory skills; ability to motivate teams and simultaneously manage several projects
- Successfully assess priorities and work well with deadlines, exceptional time management, problem solving, and analytical skills
- Highly organized and adept at self-initiation, and working with autonomy
- Exercise discretion in maintaining confidentiality of sensitive information
- Proficiency in Microsoft Office Suite, Zoom, Slack and internet-based research
- Ability to pass and maintain security background check clearance
- BA/BS degree
- OSHA 30 Certification
- Four years’ experience in a senior leadership role within a security department
- Experience as a member of a security team in an arts or cultural environment with significant public access and substantial physical assets
- Experience in a museum setting
- Orientation towards customer service
- Ability to learn Asana
APPROACH TO WORK
We come together to contribute our unique talents towards connecting art to life. We take our passion for the arts and personal connections to the mission, and channel it into our employee, visitor, and partner experience. We hold with care our impact on the local community, the arts and culture sector, and beyond. We know we’re at our best when we create an inclusive and equitable workplace and museum that reflects our plurality. The following are ways we agree to work together – they play an essential role in fulfilling our mission.
Be Accountable: Our work is ambitious – it requires us to stay organized, hold multiple responsibilities, maintain an eye for the details and the big picture, and consistently deliver exceptional work. We rely on our colleagues when working collaboratively and independently. We practice expert time management, are responsible for our commitments and deadlines, and proactively communicate when we need extra support. We know being accountable matters – it’s a commitment to care for everyone we work with.
Be Collaborative: We know that the success of the collective is paramount – we’re all working towards a common goal. Our diverse perspectives strengthen our work, so we default to inclusion. We’re eager to work in partnership cross functionally and create the space for others to contribute to the work.
Cultivate Innovation: Our success is rooted in the creation and adoption of new ideas that make a positive impact. Change is inevitable, so we stay open to the possibilities that come with it. We bring a commitment to navigating new circumstances with flexibility, adaptability, creativity, and persistence. We’re not afraid to meet the moment – taking strategic risks and maximizing resources to create positive change. We lean on each other as we experiment and build new ways of working together.
Bring A Learning Mindset: We know that curiosity and humility are key to our individual and collective growth and ultimately, improving our work. We regularly seek new inputs and perspectives that can expand our thinking. When met with something we don’t understand, we remain open to learning from colleagues and our community. Most importantly, when we encounter an inevitable stumble, we seek feedback and reflect on how to learn from the experience.
Lift Each Other Up: We practice helping each other be successful by empowering, supporting, and celebrating the work of our colleagues, teams, and the institution. An optimistic and inspiring attitude makes our work better – for our colleagues, our visitors, and the broader community we’re part of. We bring integrity and joy to our interactions with others – centering welcoming, engaging, and inspiring interactions with and within SAM.
WORK SCHEDULE
This role is typically scheduled to work 8:30am – 4:30pm Tuesday – Saturday. However, the needs of the role and support of the department or organization requires a willingness to work a flexible schedule in support of the department or organization as self-directed or by your supervisor. Ability to respond to off-hours museum emergencies is required.
COMPENSATION: $36.44 - $37.44 per hour
WORK CONDITIONS
Exposure: Work areas are primarily inside, in a climate-controlled environment with moderate background noise. Workspaces may include outdoor areas. May have contact with hostile or abusive members of the public.
Stationary Work: Approximately 60% of time is spent stationary while working at a desk. Balance of time (approximately 40%) is spent moving around the work area. Occasional extended periods of standing may be required.
Communication: Clear and effective verbal and written communication in English with the public and co-workers is necessary.
Vision: Ability to effectively use a computer screen and interpret printed materials, memos and other appropriate paperwork.
Office Work: Ability to effectively and regularly operate a computer, keyboard, telephone, and other office productivity machinery, such as copy machines and printers, and ability to inspect, prepare and use paperwork, files, equipment, and supplies is necessary.
ACCOMMODATION
The Seattle Art Museum will consider reasonable accommodations for employees with disabilities to perform the essential functions/duties of this position. If you would like to request a reasonable accommodation to best enable your success in the role, please discuss this possibility with a member of our HR team at [email protected].
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Celebrating difference. At Seattle Art Museum, our members, visitors, and local community come from all walks of life, and so do our employees, volunteers, and interns. The plurality of our identities and experiences strengthens our mission: connecting art to life. Our mission and vision call us to be responsive to a multitude of cultural contexts and lived experiences, and as such, our Strategic Plan directly addresses the role art plays in empowering and elevating social justice movements, and promoting structural change to further equity in our society. SAM is particularly dedicated to racial equity in the workplace, because we know that people of color are the most impacted when it comes to both historical and present inequities. We know that equity is not a single fixed destination, it’s ongoing reckoning. As SAM continually strives to be a more inclusive and equitable workplace, we are particularly interested in engaging with those who have been historically underrepresented in the museum field. We are dedicated to building a diverse workplace, and a sense of belonging for each and every employee, because we know our organization is at its best when we celebrate difference.
SAM is an equal opportunity employer. We are an equal opportunity employer, and consider qualified applicants for employment without regard to race, color, creed, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, sensory, physical, or mental disability, genetic information, military or veteran status, gender identity or expression, sexual orientation, citizenship or immigration status, or other applicable legally protected characteristic. If you need assistance applying for a role due to a disability or additional need, please let us know at hr@seattleartmuseum.org. The Seattle Art Museum will consider reasonable accommodations for all employees with disabilities to perform the essential functions/duties of the role. If you need an accommodation during the application or interview process, please contact hr@seattleartmuseum.org. For candidates, we ask that, if possible, you wait until you're invited to a screen, online technical assessment or interview before requesting an accommodation.
We encourage you to apply. We are dedicated to building a diverse workplace, and a sense of belonging for each and every employee, because we know our organization is at its best when we include, celebrate and embrace difference. We encourage you to submit an application, even if your experience doesn’t feel like a 100% match with the position. We know applying for a job can be intimidating, and research tells us that womxn and folks of color are less likely to apply if they don't see themselves meeting or exceeding every single qualification listed. We encourage you to apply, even if you feel unsure about whether you meet every requirement in this job post. You could very well be a great fit for this role or others.
Requirements for employment. In order to be employed by the Seattle Art Museum, you must reside in the state of Washington. Employment at SAM is contingent upon successful clearing and maintenance of clearance in both a federal and state criminal background check.
Want to learn more? If you haven't already, check out our Careers page for more on working at SAM.
Though we'd love to be able to reply to every question that crosses our desk, due to the high volume of applications we receive, our HR team is unfortunately unable to offer a response to inquiries requesting search status updates, inquiries about hiring timeline, or requests to be put in touch with directly with the Hiring Team. If your experiences and capabilities are well suited to an open role, our Recruiter or the Hiring Manager will reach out directly to schedule an interview. Thanks for your understanding!